At NEXTGEN TEKY LLC, customer satisfaction is important to us. As an independent reseller of digital antivirus and cybersecurity solutions, most of our products are delivered electronically. Due to the nature of digital goods, all sales are generally considered final once the product key, license, or download link has been delivered.
Refunds may be considered only in specific cases, such as duplicate purchases, billing errors, or if the product has not been delivered. To request a refund, customers must contact our support team within 7 days of purchase and provide proof of the issue. Refund requests submitted after this period may not be eligible.
We do not guarantee refunds for issues related to system incompatibility, incorrect product selection, or change of mind. Customers are encouraged to carefully review product details before making a purchase. For technical issues, we recommend contacting the original product manufacturer for support, updates, or troubleshooting.
If a refund is approved, it will be processed using the original payment method within 5–10 business days, depending on your payment provider. NEXTGEN TEKY reserves the right to deny refund requests that do not meet our policy conditions.
For assistance, please contact our support team
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